Data Protection

4. Data collection on our website

General data processing (server log files)

When you visit our Internet pages, personal data is also processed.

In order for the pages to be displayed in your browser, the IP address of the terminal device used by you must be processed. Additional information about the browser of your terminal device is also required.

We are obliged by data protection law to also guarantee the confidentiality and integrity of the personal data processed with our IT systems.

For this purpose, the following data is logged:

• IP address of the calling computer
• Operating system of the calling computer
• Browser version of the calling computer
• Visited Website
• Date and time of retrieval
• Amount of sent data in bytes
• Referring website from which our site was accessed (referrer URL)

The IP address will be deleted after 7 days at the latest from all systems used in connection with the operation of this website. We can then no longer establish a personal reference from the remaining data.

The data is also used to

• fix functional errors of the website(s)
• be able to clear up acts of abuse or fraud.

The legal basis for this data processing is Art. 6 para. 1 letter f) GDPR. Our “interest” within the meaning of Art. 6 para. 1 lit. f) is the operation of this website the implementation of the protection goals of confidentiality, integrity and availability of data.

Cookies

The Internet pages partly use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and safer. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited.

Technically necessary cookies are stored on the basis of Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the storage of cookies for the technically error-free and optimized provision of our services. Other cookies are only stored with your consent on the basis of Art. 6 para. 1 lit. a GDPR. This consent can be revoked at any time for the future. The legal basis can also be derived from Art. 6 para. 1 lit. b GDPRif the processing is necessary for the performance of a contract to which the data subject is a party or for the implementation of pre-contractual measures taken at the request of the data subject. Insofar as cookies are used for analysis purposes, we will inform you separately about this within the framework of this data protection declaration and obtain your consent.

Cookie Preferences

Contact form

We offer a contact form on our website where you can request information about our services or contact us in general. In addition to the voluntary information, we require you to provide the following information:

• First name
• Last name
• E-Mail

We need this information in order to process your request, to address you correctly and to send you an answer.

Inquiries received via the contact form on our website are usually stored in our CRM system. The CRM system is regularly checked to see whether data can be deleted. If data is no longer required in the context of a customer or prospective customer relationship, or if a conflicting interest of the customer outweighs the data, we will delete the data in question, provided that there are no legal retention obligations to the contrary.

When contacting us (via contact form or e-mail), the user’s data will be processed for the purpose of handling the contact request and its processing in accordance with Art. 6 Par. 1 lit. b) GDPR.

Form callback service

We offer a form for the callback service on our website, which you can use to request a callback. In addition to the voluntary details, we require you to provide the following information:

• First name
• Last name
• Phone

We need this information in order to process your request, to address you correctly and to send you an answer.

Inquiries received via the callback service of our website are usually stored in our CRM system. The CRM system is regularly checked to see whether data can be deleted. If data is no longer required in the context of a customer or prospective customer relationship, or if a conflicting interest of the customer outweighs the data, we will delete the data in question, provided that this does not conflict with any statutory retention obligations.

When contacting us (via contact form or e-mail), the user’s data will be processed for the purpose of handling the contact request and its processing in accordance with Art. 6 Par. 1 lit. b) GDPR.

Relocation Request Form

We offer a contact form on our website where you can request information about our relocation services. In addition to the voluntary details, we require you to provide the following information:

• First name
• Last name
• E-Mail

We need this information in order to process your request, to address you correctly and to send you an answer.

Inquiries received via the contact form on our website are usually stored in our CRM system. The CRM system is regularly checked to see whether data can be deleted. If data is no longer required in the context of a customer or prospective customer relationship, or if a conflicting interest of the customer outweighs the data, we will delete the data in question, provided that there are no legal retention obligations to the contrary.

When contacting us (via contact form or e-mail), the user’s data will be processed for the purpose of handling the contact request and its processing in accordance with Art. 6 Par. 1 lit. b) GDPR.

Form request on-site visit

We offer a contact form on our website, which you can use to make a request for an on-site visit. In addition to the voluntary information, we require you to provide the following information:

• First name
• Last name
• E-Mail

We need this information in order to process your request, to address you correctly and to send you an answer.

Inquiries received via the contact form on our website are usually stored in our CRM system. The CRM system is regularly checked to see whether data can be deleted. If data is no longer required in the context of a customer or prospective customer relationship, or if a conflicting interest of the customer outweighs the data, we will delete the data in question, provided that there are no legal retention obligations to the contrary.

When contacting us (via contact form or e-mail), the user’s data will be processed for the purpose of handling the contact request and its processing in accordance with Art. 6 Par. 1 lit. b) GDPR.

Voluntary data

If you provide us with data voluntarily, e.g. in forms, and this data is not required for the fulfilment of our (pre-)contractual obligations, we process this data on the basis that we assume that the processing and use of this data is in your interest [in accordance with Art. 6 Para. 1 letter f) GDPR].

Moverscan – Offer via Smartphone

Through our website we offer interested visitors the opportunity to use the portal Moverscan to record the data necessary for a relocation offer with their smartphone on their own. Using the code request form provided by us, we request the following necessary information from you:

• Salutation
• First name
• Last name
• Mobile number

We need this information to process your request for quotation, to contact you correctly and to send you a verification code via SMS. By activating the link sent to your smartphone via SMS, you will be directed to the Moverscan portal. By answering the questions asked there, you will send us the information we need to prepare a customized moving offer for you.

The Moverscan portal is operated by the German company Denkpark GmbH, Am Dreßlerhof 15 in 47506 Neukirchen-Vluyn.

When using our offer via smartphone, the user’s details are processed to process the contact request and its handling in accordance with Art. 6 Para. 1 lit. b) GDPR.

Further information on the handling of the requested user data can be found in the data protection declaration of Denkpark GmbH (Moverscan) at: https://www.moverscan.de/privacyPolicy/.